Privacy Policy

Loom is committed to protecting your privacy and handling your information with transparency and care.

Introduction

Loom (“we,” “us,” or “our”) is committed to protecting your privacy and handling your information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services. It applies to all users, regardless of location, and is designed to meet or exceed global privacy standards. 

What is Personal Data?

"Personal data" means any information that identifies or can reasonably be linked to you, directly or indirectly. This includes data such as your name, email, device identifiers, IP address, and also data that does not directly identify you but could be used in combination with other information to do so. 

Information We Collect

  • Information You Provide: Name, email address, contact details, account credentials, communications, feedback, and any content you submit.
  • Usage Data: Device information (type, OS, browser), IP address, access times, pages viewed, referring URLs, interactions, and error/crash data.
  • Cookies & Tracking Technologies: Cookies, pixels, analytics tools, and similar technologies to collect usage and preference data.
  • Location Data: General or precise location information, if you enable location features or as inferred from your device or IP address.
  • Third-Party Data: Information from partners, integrations, or services you connect to Loom, and data provided by others at your direction.
  • Other Information: Any additional data you choose to provide, such as survey responses or customer support interactions.

Personal Data We Receive from Other Sources

  • Individuals who interact with Loom on your behalf (e.g., referrals, shared content).
  • Partners and service providers who help us operate, secure, or improve our services.
  • Publicly available sources, or data you have made public or directed others to share with us.

How We Use Your Information

  • To provide, operate, and improve Loom’s products and services.
  • To process transactions and fulfill your requests.
  • To personalize your experience and deliver relevant content and recommendations.
  • To communicate with you (service updates, offers, support, feedback requests).
  • To ensure security, prevent fraud, and protect Loom, our users, and the public.
  • To comply with legal obligations and enforce our terms.
  • For analytics, research, and development of new features.
  • With your consent, for any other purpose you authorize.
  • Your consent (which you may withdraw at any time).
  • Performance of a contract with you.
  • Compliance with legal obligations.
  • Protection of your vital interests or those of others.
  • Our legitimate interests, provided these are not overridden by your rights and interests.

Sharing and Disclosure

  • Service Providers: Trusted vendors who process data on our behalf (e.g., hosting, analytics, customer support), bound by contractual obligations.
  • Partners: Third parties we partner with to provide features or integrations, only as needed and with appropriate safeguards.
  • Legal and Safety: If required by law, regulation, legal process, or to protect Loom, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • With Your Consent: Any other sharing you explicitly authorize.
  • Aggregate/De-identified Data: We may share data that cannot reasonably be used to identify you.

Cookies and Tracking Technologies

  • We use cookies and similar technologies to operate our site, remember your preferences, analyze usage, and improve your experience.
  • Types of cookies include strictly necessary, functional, analytics, and advertising cookies.
  • You can manage your cookie preferences via your browser or our cookie banner (where available). Disabling cookies may affect site functionality.

Data Security and Retention

  • We use administrative, technical, and physical safeguards to protect your personal data, including encryption, access controls, and regular security reviews.
  • We retain your information only as long as necessary for the purposes described in this policy, unless a longer retention is required by law.
  • No system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Your Rights and Choices

  • You may access, correct, update, or delete your personal data via your account or by contacting us.
  • You can opt out of marketing communications at any time.
  • Depending on your location, you may have additional rights (e.g., to object to processing, restrict use, or request data portability under GDPR, CCPA, etc.).
  • We will not discriminate against you for exercising your privacy rights.

International Data Transfers

  • Your information may be transferred to and processed in countries outside your own. We implement safeguards (such as standard contractual clauses) to protect your data.
  • By using Loom, you consent to the transfer of your information to countries that may have different data protection laws.

Children’s Privacy

  • Loom is not directed to children under 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.
  • Parents or guardians may contact us to review or delete a child’s information.

Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your information, please contact us at sales@loom.technology.