Terms of Service

1. Acceptance of Terms

By accessing or using the Loom website, products, and services (collectively, the "Services"), you agree to these Terms of Service ("Terms"). Loom may update these Terms at any time, with or without notice, and your continued use constitutes acceptance of any changes, regardless of notification or review. If you do not agree, do not use the Services. 

2. Ownership & Intellectual Property

All content, trademarks, logos, software, and materials on the Services are exclusively owned by Loom or its licensors and are protected by intellectual property laws. Loom reserves all rights not expressly granted. You may not copy, reproduce, distribute, create derivative works, or otherwise exploit any content except as strictly necessary for your permitted use of the Services. Loom may remove, modify, or restrict access to any content at any time, for any reason, without notice or liability. 

3. Use of Services

  • Loom may suspend, restrict, or terminate your access to the Services at any time, for any reason, with or without notice. You waive any right to challenge such actions.
  • You may use the Services only as permitted by law and these Terms. All rights not expressly granted are reserved by Loom.
  • Do not attempt unauthorized access, interfere with, or disrupt the Services or networks connected to the Services.
  • Do not use automated means (such as bots or scrapers) to access the Services without Loom's prior written permission.
  • Do not misuse, reverse engineer, or attempt to extract source code except as permitted by law.

4. Your Content

  • By submitting content to Loom, you grant Loom an irrevocable, perpetual, worldwide, royalty-free, sublicensable license to use, host, reproduce, modify, adapt, publish, translate, distribute, perform, display, and create derivative works from your content for any purpose, including commercial purposes.
  • Loom has no obligation to monitor, retain, or return any user content and may remove or disable content at its sole discretion, for any reason, without notice or liability.
  • You are solely responsible for your content and must have all necessary rights to submit it.

5. Privacy

Loom’s Privacy Policy applies to your use of the Services and is incorporated by reference. Loom may collect, use, and share data as described in the Privacy Policy and as needed to protect Loom’s interests. You acknowledge that internet transmissions are not always private or secure. 

The Services may contain links to third-party sites for your convenience. Loom is not responsible for third-party content, policies, or practices. Use of third-party sites and services is at your sole risk. 

7. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." LOOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UPTIME. LOOM MAY MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICES AT ANY TIME, WITHOUT NOTICE OR LIABILITY. DO NOT RELY ON THE SERVICES FOR PROFESSIONAL ADVICE. 

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOOM AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF LOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL LOOM’S TOTAL LIABILITY EXCEED THE LESSER OF $100 OR THE AMOUNT YOU PAID US (IF ANY) IN THE PREVIOUS 12 MONTHS, REGARDLESS OF THE NUMBER OF CLAIMS OR THEORY OF LIABILITY. 

9. Indemnification

You agree to indemnify, defend, and hold harmless Loom, its affiliates, officers, directors, employees, agents, licensors, and partners from and against any and all claims, losses, liabilities, expenses (including attorneys’ fees), damages, and costs arising out of or related to your use of the Services, your content, or your violation of these Terms, applicable law, or any rights of a third party. 

10. Termination

  • Loom may terminate, suspend, or restrict your access to the Services at any time, for any reason, with or without notice, and without liability.
  • You may stop using the Services at any time.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. All disputes shall be resolved exclusively in the state or federal courts located in San Francisco, California. You waive any right to class actions or jury trials. If you are a consumer in the EU, you may make a claim in your local courts as required by law. 

12. Miscellaneous

  • Loom may assign or transfer its rights and obligations under these Terms at any time. You may not assign your rights or obligations without Loom’s prior written consent.
  • If any part of these Terms is found unenforceable, the remaining provisions will remain in effect.
  • These Terms constitute the entire agreement between you and Loom regarding your use of the Services and supersede any prior agreements.
  • Loom’s failure to enforce any right or provision is not a waiver of that right or provision.

13. Contact Us

For questions about these Terms, contact us at sales@loom.technology.